Terms & Conditions

These Terms and Conditions govern the use of SpinBob Casino (“SpinBob”, “the Site”, “we”, “us”). By registering an account, a player agrees to be bound by these terms in full. Please read them carefully before depositing or playing.

1. Eligibility

• Players must be at least 18 years old, or the legal gambling age in their jurisdiction if higher.
• Only one account is permitted per person, household, address, email and payment method.
• Employees of SpinBob, its affiliates and immediate family members of employees are not eligible to hold an account.
• SpinBob reserves the right to request identity and age verification documents at any point, and to suspend an account until such checks are completed.
• Residents of jurisdictions where online gambling is prohibited are not permitted to register or play.

2. Account Registration

Players must provide accurate, current and complete information during registration. Providing false information, including a false name, address or date of birth, may result in account closure and forfeiture of any funds or bonuses associated with the account. Players are responsible for keeping login credentials confidential and for all activity that occurs under their account.

3. Deposits and Withdrawals

All deposits must be made using funds belonging to the account holder. SpinBob does not accept third-party payments under any circumstance, and any funds identified as coming from a third party will be returned to source, not to the player’s account. Withdrawal requests are subject to standard verification checks, which may include proof of identity, proof of address and proof of payment method ownership.

4. Welcome Bonus Terms

• The welcome offer is 250% up to £3000 on a player’s first qualifying deposit of £10 or more.
• The bonus is credited automatically to the account and does not require a promotional code unless stated otherwise at the point of deposit.
• Wagering requirement: the bonus amount must be wagered 35 times before any winnings derived from it become withdrawable.
• Slot games contribute 100% towards the wagering requirement. Live casino and table games contribute 10%. Certain excluded games contribute 0%, as listed in the game information panel.
• Bonus funds and winnings derived from them expire if not wagered within 30 days of the bonus being credited.
• A maximum stake of £5 per spin or hand applies while any bonus funds remain in the account balance. Breaching this limit may void winnings.
• SpinBob reserves the right to withdraw or amend promotional offers at any time, subject to honouring commitments already made to existing qualifying players.

5. Responsible Gambling

SpinBob is committed to promoting responsible gambling. Tools available to every account holder include deposit limits, loss limits, wager limits, session time reminders, temporary time-outs and permanent self-exclusion. These tools are accessible from account settings at no cost and take effect immediately once set. Players concerned about their gambling, or that of someone close to them, are encouraged to contact GamCare on 0808 8020 133 or Gamblers Anonymous UK on 0330 094 0322 for free, confidential support.

6. Game Rules and Fair Play

All games offered on SpinBob use random number generators independently tested and certified by accredited testing laboratories to ensure fair outcomes. In the event of a technical malfunction, including but not limited to a game displaying an incorrect outcome due to a software error, all affected bets will be voided and stakes returned to the player’s account balance.

7. Account Suspension and Closure

SpinBob reserves the right to suspend or close an account, and to withhold funds, where there is reasonable suspicion of fraud, bonus abuse, collusion, use of banned betting strategies, or breach of these terms. Players may close their own account at any time by contacting customer support, subject to the settlement of any pending withdrawals or outstanding verification requirements.

8. Limitation of Liability

SpinBob is not liable for losses arising from circumstances outside its reasonable control, including but not limited to internet connectivity issues, third-party payment processor delays, or scheduled maintenance. Players accept that online gambling carries inherent financial risk and that outcomes are determined by chance.

9. Changes to These Terms

SpinBob may amend these terms from time to time to reflect regulatory changes, new features or operational requirements. Material changes will be communicated via email or an on-site notice. Continued use of the account after changes take effect constitutes acceptance of the updated terms.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from the use of SpinBob Casino will be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any statutory rights a consumer may hold in their jurisdiction of residence.

11. VIP Club Terms

Loyalty points accrue automatically from cash stakes placed on slots, live casino and table games, and do not accrue from wagers placed using bonus funds. Tier status is reviewed on a monthly basis and does not expire while an account remains active. Cashback is calculated weekly on net losses and credited as withdrawable cash balance, free of any additional wagering requirement. SpinBob reserves the right to adjust point accrual rates, tier thresholds or cashback percentages with reasonable notice provided to affected players.

12. Promotions and Tournaments

Promotional offers beyond the welcome bonus, including reload bonuses, cashback promotions and referral rewards, are subject to their own specific terms displayed at the time of the promotion. Tournament leaderboards are calculated using a win multiplier formula disclosed on the tournament’s dedicated page, and prize pools are paid out within 7 working days of the tournament’s conclusion. SpinBob reserves the right to void tournament results found to involve collusion or the use of automated play software.

13. Complaints Procedure

Players with an unresolved complaint should first contact customer support via live chat or email, providing their account reference and a clear description of the issue. If a resolution cannot be reached directly, players may escalate the matter to the relevant alternative dispute resolution (ADR) provider or licensing authority, details of which are available on request from customer support.

14. Severability

If any provision of these terms is found to be invalid or unenforceable under applicable law, that provision will be deemed modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

15. Contact

For questions regarding these terms, players can reach support via live chat on the Site or by email at support@spinbob.net.